Policies and FAQs

 

Policies:

 

Deposits

  • I require a 50% non-refundable deposit for all orders at the time an order is placed. The remaining balance is due a minimum of 1 week prior to pickup/delivery.

  • Last-minute cancellations take away an open spot that could've otherwise gone to someone else. Therefore, in the event of a cancellation, all deposits are considered non-refundable. Thank you for your understanding! 

 

Order Changes

  • The final date for any changes of size, flavors, or design is 1 week prior to the event. Any changes requested after this date cannot be guaranteed and may be subject to additional pricing.

 

Delivery Fees

  • All deliveries are subject to a delivery fee starting at $25 + mileage/tolls based on the location of the delivery.

    • Please Note: Tiered cake delivery starts at $50 + mileage/tolls.

 

Liability

  • Once an order is picked up or delivered, I am NOT responsible for any damages that may occur.

  • If you decide to forego delivery & pick up the order yourself, you assume all liability for the condition of the order once it leaves my possession.

    • You will be given instructions on how to carry, transport, and store your cake upon pick up.

  • PLEASE Keep in mind that cakes are very fragile and sensitive to temperature. Damage can be incurred if not handled properly – such as cracks, broken toppers, smudges, melted frosting, etc. 

 

Transportation Guidelines:

  • Cakes need to be transported on a FLAT surface! This means the floor of your car (floor space on passenger side or trunk area if you feel comfortable having it out of your sight). If you don't have floor space, plan on packing a large towel or blanket to push into the L-shaped crease of a car seat to create a level & secure surface for the cake to sit upon. The cake should be sitting completely flat! Secure the cake as best you can for safe travel!

  • Do NOT travel with your cake placed on an angled car seat OR on the lap of a passenger.

  • In warm seasons, it's extremely important that you keep your car very cool before, during and after pickup.​

  • Drive safely and SLOWLY. This is especially important if you're transporting a tiered cake. ​

  • All of my tiered cakes are built with an internal support system consisting of strong wooden dowels and plastic support "straws" to help ensure structural stability.

  • If you are concerned about transporting your cake, please contact me at least 24 hours prior to pick-up and I will assist you with any questions/concerns you may have as you prepare to transport your cake.

 

Refunds / Exchanges

  • I dedicate hours (even days, sometimes weeks) to planning and executing customer orders. Due to the time-intensive, custom nature of my work, I will not provide cash refunds under any circumstances once an order has left my possession.

  • If you are unhappy with your order, please contact me immediately. I'm more than happy to talk through your experience and identify a resolution!

    • Resolutions are considered on a case-by-case basis and may include a partial refund in the form of a "credit" toward your next order.

  • Please Note:

    • Cake Flavor and Texture is subjective. No refunds/credits will be issued for these reasons.

    • Colors and Designs:

      • You may provide a photograph for inspiration - HOWEVER, I make no claims for exact duplication of work done by other cake decorators.​

        • Furthermore, please note that colors appear differently on all devices. I will color-match to the best of my ability, but make no claims that I can create an exact duplicate.​

      • Refunds/credits requested due to color and/or design discrepancies after an order has left my possession, will not be honored.

 

 

FAQs:

 

Where are you located?

I am a home-based baker located in West Chester, PA. My address will appear on your invoice at payment & will be provided upon order confirmation for pickup purposes!

 

What are your hours?

I am a home-based baker and do not have set hours. I work on an as-needed basis as orders are requested. That said, feel free to reach out with orders, questions, inquiries at any time & I will respond as quickly as possible!

**Please note - I am a home based baker. Any/all face-to-face consultations MUST be requested AND scheduled in advance. Drop-in visits are not available. Thank you for your understanding.**

Do you have ready-made products for sale?

No. All of my cakes, cookies and sugar cookies are custom made and made to order. As an in-home baker, I do not keep any inventory on hand for day-of orders and/or tastings.

 

Do you offer Gluten Free items?

Yes! GF Cakes and Cupcakes are available upon request (subject to additional pricing).

 

Do you offer Vegan items?

Yes! Vegan Cakes and Cupcakes are available upon request (subject to additional pricing).

 

How far in advance should I place my order?

I ask that clients please place your orders 2-3 weeks in advance.

 

Due to the volume of requests for custom orders, I cannot guarantee that I can honor your request without ample notice. It's always better to plan ahead to ensure that you get a spot with me for your event!

 

What if I need a last minute cake?

If you need a cake ASAP (within a few days), please don't hesitate to ask. If I can - I will accommodate you

 

Do you offer Cake Tastings?

Yes. My cake tastings are prepared as "Take Home Tastings". If you're interested in ordering a set, please contact me at Allegra@cakenbakeshop.com to place your order.
 

How should I store my cake?

Cakes iced in buttercream do not need refrigeration if they are to be served shortly after pickup/delivery. If you are picking up a cake on a day prior to an event, plan on refrigerating the cake until you are ready to serve. I recommend removing the cake from the refrigerator 1 hour prior to the event to let the cake gradually return to room temperature prior to serving.

 

**Cakes with fruit filling and/or cream cheese frosting must be refrigerated.**

For all other questions/concerns regarding a potential or existing order, please contact me at Allegra@CakenBakeshop.com for immediate assistance.

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